Return & Exchange Policy
At Balan Vastra, we take great pride in the quality and authenticity of our handloom sarees. If for any reason you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- The saree must be unused, unwashed, and in its original packaging with all tags intact.
- Items purchased during sale or at discounted prices are not eligible for return.
- Custom or made-to-order sarees cannot be returned.
How to Initiate a Return
- Contact us within 7 days of receiving your order via email or WhatsApp with your order number and reason for return.
- Our team will review your request and respond within 2 business days.
- Once approved, we will arrange for a reverse pickup or provide return shipping instructions.
- Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
Exchanges
We offer exchanges for a different colour or design of the same product, subject to availability. Please contact us to check availability before initiating an exchange.
Non-Returnable Items
- Sarees that have been worn, washed, or altered.
- Items without original tags or packaging.
- Sale or discounted items.
- Custom or made-to-order pieces.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be credited to your original payment method within 7–10 business days.
Need Help?
For any questions regarding returns or exchanges, please reach out to our support team. We are committed to making your experience with Balan Vastra a pleasant one.